FAQs

Shipping and Tracking

We ship all items by UPS/FedEx/DHL International Express to customers. Note: UPS/FedEx/DHL does not deliver on weekends or national holidays.

We DO NOT deliver to APO/FPO or PO Boxes.

It depends on where you are. Once you place an order, we will arrange to ship out the according products in 2-4 business days. It usually takes about 10-18 business days to arrive. A few orders may arrive in more than 20 business days. Delivery details will be provided in your confirmation email.

We have warehouse in various countries: US, UK, DE, JP and CN, and we will choose the most appropriate one to send goods to you according to the inventory and your location. Currently most orders will arrive in 10 – 18 business days. A few orders may arrive in more than 20 business days.

Shipping is free of charge to the Worldwide.

You can go to your account and track your package. We will also send tracking info to your email. You can also contact customer service [email protected] to confirm your tracking info

The order confirmation and tracking info will be sent to your email. Be sure you enter the right contact email in the checkout page. You can also contact us to check your tracking info.

For furniture set such as sectional sofa, patio dining set, your order may come in multiple packages. The packages sometimes are shipped from different warehouses. The delivery time of the packages may be different. Contact us at [email protected] with your order id, we will check the order details for you.

Send us an email

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